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Home  Returns |
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Gift Card Policy
Gift Cards are not refundable, but are transferable. Gift Cards must be
presented at Skinsational Day Spa at the time service is rendered. Lost,
misplaced, or stolen gift cards are not refundable, replaceable or valid.
Return/Refund Policy
Within 14 days of delivery, you may return any skin care or body care products
and any other merchandise purchased from Skinsational Day Spa in new
condition with original packaging and sales receipt.
Items that are opened or returned more than 14 days after delivery will receive a
partial refund. We can process returns and refunds only for items directly purchased from and fulfilled by Skinsational Day Spa.
We will notify you via e-mail of your refund once we have received and
processed the returned item(s). In most cases, we will issue a refund in the
same form of payment originally used for the purchase within 3 to 5 business
days of our receiving your return.
Items that meet our returns guidelines will receive a full refund. Items that do not
meet our return guidelines will receive only partial refunds: Any unopened
product in its original condition that is returned more than 14 days after delivery;
80% of item's price. Any product that has obvious signs of use; 50% of item's
price. Any product that has been opened (taken out of its plastic wrap or box);
50% of item's price. Any item that is not in its original condition, is damaged or
missing parts for reasons not due to our error; up to 50% of item's price.
If you return only one item from a multi-item shipment, you will be reimbursed
only for the per item shipping fee for the item you returned and and not the per-
shipment fee.
If you used a Gift Card to pay for all or part of an item you want to return, that
part of your refund will be credited to your account for use on a future purchase.
If you return an order that was placed using a promotional certificate or discount,
you will not be refunded for the amount of the promotional offer, as these
discounts were deducted from the original purchase amount.
If after reading this information, you have any further questions, please e-mail us: info@skinsationalspa.com |
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